DELIVERY INFORMATION

At No.1 Cat Litter Box, we aim to process and deliver your order as efficiently as possible. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day. During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

Shipping & Delivery

Delivery times vary depending on your destination, selected shipping method, product availability, and the carrier handling your shipment.

Estimated delivery times displayed during checkout or provided after your order is placed are estimates only and are not guaranteed delivery dates.

Once your order has shipped, tracking information may be provided by email when tracking is available.

Shipping Charges

Shipping charges, when applicable, are calculated based on factors such as the destination, product, package size, and selected shipping method. The applicable shipping cost will be displayed during checkout before you complete your purchase.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed, Lost, or Damaged Packages

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier delays, customs processing, transportation disruptions, or other unexpected events.

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant photos or information. We will review the situation and assist you with the available resolution.

International Orders

For international shipments, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

If you have questions regarding the delivery of your order, please contact us through our website.